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S20 Online Help

Please submit your questions below, we will reply you within 24 hours.

Technical Support: support@wiselazer.com
Customer Service: service@wiselazer.com

Frequently Asked Questions

How does the projector connect to WiFi?

1. Select "Setting" on the projection image.
2. Select “WiFi Setting” on the projection image.
3. Wait for the projector to search for available networks.
4. Choose your network name and enter the password to connect.

How to change the language of the projector?

1. Select "Setting" on the projection image.
2. Select "Language Setting" on the projection image.

Wireless screen mirroring on Apple iPhones

1. Make sure that your iPhone is connected to the same network as your projector.
2. Select "HummingBirdCast" on the projection image.
3. On your iPhone, open "Control Center" and tap "Screen Mirroring".
4. Looking for devices that can be mirrored on.
5. Select "BirdCast-392b" from the list.

Wireless screen mirroring on HUAWEI/HONOR phones

1. Make sure that your HUAWEI/HONOR phone is connected to the same network as your projector.
2. Select "MiraCast" on the projection image.
3. On your phone, open "Settings" and select "More Connections".
4. Select "Easy Projection" and turn on "Wireless Projection".
5. Wait for the phone to search for available devices.
6. Select "NEWLINK-392b" from the list.

Wireless screen mirroring on SAMSUNG Galaxy phones

1. Make sure that your SAMSUNG Galaxy phone is connected to the same network as your projector.
2. Select "MiraCast" on the projection image.
3. On your phone, from the top of the screen, draw down the 'Quick Menu' and tap 'Smart View'.
4. Wait for the phone to search for available devices.
5. Select "NEWLINK-392b" from the list.

Why is there only image but no sound when connected to the TV stick?

There are many reasons for this situation, you can send an email (support@wiselazer.com) to us, we have helped many users solve this problem.

Why the remote control does not respond?

Make sure remote points at Infrared Receiver directly.
Do not cover Infrared Receiver.
Try a new pair of AAA batteries.

What cable do I need to connect to the laptop?

The HDMI cable is included in our product package, you can use the HDMI cable to connect.

Can the projector be hung from the ceiling?

It can be hung from the ceiling. Just change the projection mode via the remote control.
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